1. Check your shipping confirmation email
When your order ships, a confirmation email goes to the address you used at checkout. It contains the carrier and the tracking number for that shipment. If you can't find it, check your spam or promotions folder.
2. Expect more than one parcel on multi-item orders
Items can be dispatched from different locations, so an order with several products may arrive as separate shipments on different days, each with its own tracking. A missing item usually means a second parcel is still on its way.
3. If tracking hasn't updated
Tracking can take a little while to show its first scan after a label is created, and international shipments can go quiet while they move between carriers. If nothing has changed for several days, get in touch and we'll chase it.
Still stuck?
Use the contact page with your order number and we'll find it.